Hibajee App Privacy Policy

01 Introduction

This Privacy Policy explains how hibajee app collects, uses, stores, and protects the personal data of users who register and play on the platform at hibajee-app.vip. It applies to all users regardless of how they access hibajee app — whether through a mobile browser or the hibajee app Android application.

By registering an account on hibajee app, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with this policy, you should not create an account or use the platform.

Hibajee app is committed to handling your personal data with care, transparency, and respect. This policy is written in plain language so that every player — not just legal professionals — can understand exactly what happens to their information when they use hibajee app.

02 Data We Collect

Hibajee app collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Below is a breakdown of both categories.

Information you provide directly:

• Registration data: Your name, date of birth, email address, and mobile number when you create a hibajee app account.
• Identity verification: Government-issued ID documents submitted when hibajee app requests identity verification.
• Payment information: Your bKash, Nagad, or Rocket mobile wallet number used for deposits and withdrawals. Hibajee app does not store full payment credentials.
• Support communications: Messages, emails, or chat transcripts exchanged with the hibajee app support team.

Information collected automatically:

• Device data: Device type, operating system version, browser type, and screen resolution.
• Usage data: Pages visited, games played, session duration, and in-app navigation patterns.
• Transaction data: Deposit amounts, withdrawal requests, bet history, and bonus usage.
• IP address: Used to detect location for compliance purposes and to identify suspicious login activity.
• Cookies: Session cookies and preference cookies as described in the Cookies section of this policy.

03 How We Use Your Data

Hibajee app uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your hibajee app account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals through your registered mobile wallet. Your payment details are used solely for transaction purposes.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the hibajee app support team.
• Platform improvement: To analyse how players use hibajee app so we can fix issues, improve game performance, and develop new features.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, and violations of the hibajee app terms and conditions.
• Legal compliance: To meet obligations under applicable laws, including anti-money laundering requirements and age verification regulations.
• Responsible gaming: To monitor gameplay patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Communications: To send you account-related notifications, transaction confirmations, and — where you have opted in — promotional offers from hibajee app.

04 Legal Basis for Processing

Hibajee app processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, payment information, and account activity is necessary to fulfil the contract between you and hibajee app when you create an account.
• Legal obligation: Certain data processing — such as identity verification and transaction records — is required by law. Hibajee app must retain this data to comply with applicable regulations.
• Legitimate interests: Hibajee app processes device data, IP addresses, and usage patterns to protect the platform from fraud and to improve the service. This processing is in the legitimate interests of both hibajee app and its players.
• Consent: Where hibajee app sends you promotional communications or uses non-essential cookies, this is done on the basis of your consent. You can withdraw consent at any time.

05 Data Sharing

Hibajee app does not sell your personal data. Data is shared with third parties only in the following limited circumstances:

• Payment processors: Your mobile wallet number is shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal transaction. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When hibajee app requests identity verification, your submitted documents may be processed by a third-party verification service. This is done securely and only for the purpose of confirming your identity.
• Legal authorities: Hibajee app may be required to disclose personal data to law enforcement or regulatory authorities if required by law or in response to a valid legal request. This includes reporting obligations under anti-money laundering regulations.
• Platform infrastructure providers: Hibajee app uses third-party hosting and infrastructure services to operate the platform. These providers process data on behalf of hibajee app under strict data processing agreements and are not permitted to use your data for their own purposes.

06 Data Storage and Security

Hibajee app takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL/TLS encryption: All data transmitted between your device and hibajee app is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive data stored on hibajee app servers — including personal details and transaction records — is encrypted at rest.
• Access controls: Access to personal data within hibajee app is restricted to staff who need it to perform their job functions. All access is logged and monitored.
• Security monitoring: Hibajee app systems are monitored continuously for suspicious activity, unauthorised access attempts, and potential vulnerabilities.
• Incident response: In the event of a data breach that affects your personal data, hibajee app will notify affected users and relevant authorities as required by applicable law.

While hibajee app implements strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and do not share your login credentials with anyone.

07 Data Retention

Hibajee app retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Account data: Retained for the duration of your account and for up to 5 years after account closure to meet legal and regulatory requirements.
• Transaction records: Retained for a minimum of 5 years after the transaction date in accordance with financial record-keeping obligations.
• Support communications: Retained for up to 2 years after the last interaction to allow for follow-up and dispute resolution.
• Device and usage data: Retained for up to 12 months for security monitoring and platform improvement purposes.
• Identity verification documents: Retained for the period required by applicable law, typically 5 years from the date of verification.

Once the applicable retention period expires, hibajee app securely deletes or anonymises your personal data so that it can no longer be linked back to you.

08 Cookies and Tracking

Hibajee app uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. The types of cookies used are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate hibajee app. Without these, the platform cannot operate correctly.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each visit.
• Analytics cookies: Help hibajee app understand how players use the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used in aggregate and is not linked to individual identities.

Hibajee app does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of hibajee app.

09 Your Rights

As a hibajee app user, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data hibajee app holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You can request that hibajee app delete your personal data. This right is subject to legal retention requirements — some data must be kept for a defined period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask hibajee app to limit how your data is used while a query or complaint is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the hibajee app support team at [email protected]. Hibajee app will respond to your request within a reasonable timeframe and will not charge a fee for standard requests.

10 Children's Privacy

Hibajee app is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. If hibajee app becomes aware that a minor has registered an account, that account will be immediately closed and any associated data deleted.

If you believe a minor has created an account on hibajee app, please contact the support team immediately at [email protected] so the matter can be investigated and resolved promptly.

11 Changes to This Policy

Hibajee app may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data handling practices. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, hibajee app will notify registered users via email or an in-platform notification before the changes take effect. Continued use of hibajee app after a policy update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how hibajee app handles your personal information, please get in touch with the support team:

• Email: [email protected]
• Operating hours: Daily, 9:00 AM – 11:00 PM (Bangladesh Standard Time)
• Response time: Most queries are addressed within the same support session.

When contacting hibajee app about a data request, please include your registered email address and a brief description of your request so the team can locate your account and respond efficiently.